Privacy Policy

Here at Caloo Ltd, your privacy is very important to us. The privacy policy explains what personal data we collect from you and how this is used and stored.

This document may be changed from time to time so please check back to this policy to ensure you are happy with any changes made. By using our website, you are agreeing to be bound by this policy.

If you would like to discuss our Privacy Policy with Caloo Ltd, please send an email to [email protected] or write to:

Caloo Ltd
Unit 9A, Triangle Business Park,
Stoke Mandeville, Buckinghamshire, HP22 5BL

Alternatively, you can call 01296 614448.

 

Who are Caloo Ltd?

Caloo Ltd is a Playground, Sports, and Surfacing provider for outdoor leisure projects and facilities across the UK. We are part of the Abacus Lawrence Group (Registration Number: 06304841). Our registered address is Unit 9A, Triangle Business Park, Stoke Mandeville, Buckinghamshire, HP22 5BL.

 

How do we collect your information?

We collect your information via the website through the contact us form, the wishlist form, and the request a callback form.

 

What information is being collected?

The personal information collected includes:

  • Name
  • Phone Number
  • Email Address
  • Town/City
  • Postcode
  • Company
  • Country

We also collect IP address details, information on pages accessed, and when.

 

Why is it being collected?

We collect this data primarily to help with your enquiry, provide an accurate quotation, or follow up based on details entered into the website to answer your questions.

 

How will the information be used?

We may use your information in a number of ways:

  • To provide you with a quotation if requested
  • To answer questions or enquiries about our products or services
  • To notify you of changes to our services
  • To notify you of special offers or new products
  • To inform you of upcoming competitions
  • To send communications which have been requested and/or may be of interest to you
  • To share our latest company news and developments
  • To speak with you regarding a previous enquiry or opportunity

We hold your data on the system for as long as necessary for the current shared interest, or until you request its removal.

 

Who will your data be shared with?

We will not sell or rent your data to third parties. We will not share your data with external agencies for marketing.

 

Third-Party Group Companies

As part of the Abacus Lawrence Group, your data may be shared with our sister companies:

  • Abacus Playgrounds
  • Nova Sport and Nova Play
  • Playtop
  • Safe and Sound Playgrounds

Information will only be shared if we believe there is a shared interest based on your initial contact. Your data is stored securely on a shared database, ensuring consistent security across storage.

 

Your options going forwards

We offer each customer the option to receive or opt out of marketing communications. If you do not wish to receive marketing communications from Caloo Ltd, please check the relevant box on the form where we collect your information.

All marketing materials include unsubscribe and opt-out options. You can also opt out by calling 01296 614448 or emailing [email protected].

You have the right to request a copy of your information held at any time.

 

Security and Profiling

We only collect non-sensitive data via the website, transmitted over the internet, which cannot be guaranteed to be 100% secure. However, we strive to protect your data, and once in our database, security measures are in place to ensure its protection.

We create a profile based on your information to ensure relevant communications regarding shared interests.

 

Cookies

A cookie is a small file placed on your computer’s hard drive. It helps analyze web traffic and track visits to specific sites. Cookies allow web applications to tailor responses to your preferences.

We use traffic log cookies to identify which pages are used and analyze data to tailor our website to meet customers’ needs. We only use this information for statistical analysis purposes.

A cookie does not give us access to your computer or any personal information other than what you choose to share with us.

You can accept or decline cookies using your browser settings.

 

Links to other websites

Our website may contain links to external companies’ websites of interest. However, once you leave our site, we have no control over these sites. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Please review their individual Privacy Policies.

 

Aged 16 and under

If you are aged 16 or under, please seek parental consent before providing us with personal information.

 

Date of Review

This policy was last updated in April 2024.